Standard Terms of Service.

Client Services Contact Information

📧 Email: support@one401.com
📞 Phone: +1 (401) 201-4735 (M–F, 9a - 5p EST)
🏢 Legal Address:

ONE 401 LLC
30 N Gould St Ste 12226
Sheridan, WY 82801

Services Refund & Dispute Policy

We aim to provide services that meet or exceed expectations. If you believe the services delivered do not align with the agreed scope, please express this to us in writing or in a meeting. We will evaluate your concern promptly and work with you to resolve the issue or provide an appropriate refund. Refunds are not available for work already performed in full accordance with agreed scope.

Managed Services Cancellation Policy

Unless otherwise stated in any agreement or order, managed services may be canceled at any time prior to the start of the next billing period or before the next scheduled service occurrence is rendered. Cancellations made after the billing period begins or after a service occurrence has been rendered are non-refundable for that period.

Hardware Orders

All hardware orders follow the terms in the Bill of Sale (BOS) and/or Master Purchasing Agreement (MPA). Return policies generally align with manufacturer or distributor policies. To initiate or inquire about a return, contact Client Services. The end user agrees to all applicable manufacturer EULA requirements.

SaaS & Software Orders

All SaaS & Software orders follow the terms in the Bill of Sale (BOS) and/or Software License Agreement. Cancellation policies generally align with manufacturer or distributor policies. To initiate or inquire about a cancellation, contact Client Services. The end user agrees to all applicable manufacturer EULA requirements.

Legal & Export Restrictions

We comply with all U.S. export regulations. We do not sell or ship to:

  • Countries embargoed by the U.S. government

  • Individuals or entities on U.S. restricted lists

Promotions: Terms & Conditions

  • Valid only for the stated dates.

  • May not be combined with other offers unless noted.

  • Applies to new purchases only, not retroactively.

  • We may modify or cancel promotions at any time.